Machibat FAQ — all your questions answered in one place

No. Under Machibat's policy, each person may only operate one account. Any attempt to open multiple accounts may result in all of them being temporarily or permanently suspended. Enjoy all the benefits with a single account.

on the Login Page Click the "Forgot Password?" option. Enter your registered mobile number or email address. You'll receive an OTP or a reset link. Use it to set a new password and log back into Machibat.

After logging in, go to "My Account" or the "Profile" section, where you can update your name, address, date of birth, and contact details. Some changes may require KYC verification. Contact Machibat support if you run into any trouble.

KYC (Know Your Customer) verification is a mandatory requirement under international gaming licenses. It helps prevent money laundering and fraud while keeping your account secure. You'll typically need to submit a copy of your national ID or passport. Once verified, you'll have full access to all platform features.

Machibat supports deposits via mobile banking, electronic wallets, and direct bank transfer. All methods are fast and secure. Log in and head to the "Deposit" section to see all available payment options.

The minimum deposit on Machibat varies depending on the payment method. Generally, you can get started with a very small amount, making it convenient for users in Bangladesh. Log in and check the deposit page for the latest limits.

Deposits via mobile banking or e-wallets are usually credited instantly or within a few minutes. Bank transfers may take a little longer. If your deposit hasn't appeared in your account, contact Machibat support and it will be resolved promptly.

Machibat generally does not charge any additional fees on deposits. However, your payment provider may apply their own charges. It's worth reviewing the specific terms for your chosen payment method before making a deposit.

Log in, go to the "Withdrawal" section, enter the amount, select your payment method, and submit the request. Having your KYC verification completed speeds up the process. Additional verification may be required for your first withdrawal.

Machibat typically processes withdrawal requests within 24 hours. Mobile banking and wallet transfers may be even faster. Bank transfers can take 1–3 business days. VIP members receive priority withdrawal processing.

First, make sure your KYC verification is complete and the bonus wagering requirements have been met. If the issue persists, contact Machibat via live chat or email support. Keep your transaction ID and screenshots handy — this helps resolve issues faster.

Machibat offers Live Casino (baccarat, roulette, blackjack), Sports Betting (cricket, football, and more), bingo, and hundreds of slots and casual games. Visit the game lobby to browse all available options.

Yes. Machibat's Live Casino section lets you play with live dealers in real time. High-quality video streaming delivers an authentic casino experience, and all games are fully fair and audited by a third party.

If you get disconnected, Machibat automatically saves your game progress. When you reconnect, you can resume right where you left off. If there's any confusion about a bet or a reward, contact support with the game ID and time of the incident and it will be investigated.

Machibat offers a welcome bonus, first deposit bonus, reload bonus, daily login bonus, and cashback offers. VIP members enjoy exclusive high-value bonuses. Terms vary by promotion, so be sure to read the details before claiming any offer.

Wagering requirements mean you need to place bets a set number of times before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 before withdrawing. Each bonus has its own terms, so review them carefully before accepting.

Any unused bonus is automatically cancelled once it expires, so make a note of each bonus's expiry date. Enable notifications on the Machibat app or website to get a reminder before a bonus runs out.

Yes. Machibat is a legitimate platform licensed by an international gaming authority. All data is protected with SSL encryption, and financial transactions are handled with bank-grade security. Game fairness is ensured through regular third-party audits.

Machibat does not sell or share your personal information with any third parties. Certain data may only be used for payment processing or to meet legal obligations. To learn more, visit our Privacy Policy Read it here.

If you notice any suspicious activity on your account, change your password immediately and contact Machibat Support. You can also request a temporary account lock. Keeping two-factor authentication (2FA) enabled adds an extra layer of security to your account.

Machibat App — Our App Page directly. Separate versions are available for both Android and iOS devices. Step-by-step installation instructions are provided on the installation guide page.

If you're having trouble installing on Android, go to your phone's settings and enable "Unknown Sources" or "Install unknown apps". For iOS issues, try restarting your device and attempting the installation again. If the problem persists, contact Machibat support with your device model and OS version.

Yes. The Machibat app gives you access to everything on the website — games, deposits, withdrawals, bonuses, Live Casino, and more. On top of that, the app offers push notifications, biometric login, and an optimized mobile experience.

You can earn points on Machibat by playing games and placing bets regularly. Once you accumulate enough points, you'll automatically be promoted to a higher VIP tier. on the VIP Page Full details on the benefits and conditions of each tier are listed there.

Machibat VIP members enjoy a dedicated account manager, higher withdrawal limits, priority payment processing, exclusive bonuses, and access to special tournaments. The higher, the greater the benefits.

The expiry of your points on Machibat depends on your current VIP tier. Active members generally retain their points for longer. Points may decrease if you go without playing for a certain period. For more details, VIP Page View.